Terms & Conditions

Faces Gift Card Terms of Use

The Faces Gift Card is exclusively redeemable for purchases at Faces stores and Faces websites (https://faces.com.lb/) within the country of issuance, Lebanon.

The Gift Card is a prepaid card valid for twelve (12) consecutive calendar months from the date of purchase. After this period, it becomes non-reusable. The card is loaded with funds in the currency used in the country of issuance.

The Faces Gift Card is not a cheque guarantee, debit, credit, or charge card.

Once purchased, the Gift Card is non-refundable and cannot be exchanged for cash. It also cannot be used to purchase another Gift Card.

During a purchase using the Gift Card, the amount will be deducted from the card balance. If the purchase total is less than the card value, the remaining balance becomes a credit for future use. Change will not be given. For transactions exceeding the card balance, an additional payment method is required.

You can inquire about the remaining balance at any Faces store in the country of issuance. Once the balance reaches zero, the card becomes unusable.

It's essential to utilize the Gift Card's value before the expiry date, which is twelve (12) consecutive calendar months from the purchase date. No extension of validity is possible, and any remaining balance after the expiry date will be forfeited.

The user assumes the risk for any misuse by a third party. The value of lost, damaged, or stolen cards will not be replaced.

If you encounter issues with your Gift Card, please contact us at +961 1 972 595.

Faces reserves the right to take actions necessary for fund protection, fraud prevention, operational efficiency, legal compliance, or Gift Card improvement. This may include changes to the Terms of Use, cancellation with refund, or suspension of the Faces Gift Card operation.

These Terms of Use are governed by the laws of the country of Gift Card issuance. Users submit irrevocably to the non-exclusive jurisdiction of the civil courts of the country of issuance.

Gift Card Purchase Information:

Each gift card has a unique redemption value and purchase requirement.
Gift cards are valid for a limited time period, specified on the card.
Redemption value, purchase requirement, validity, and exclusions may vary. Refer to individual gift cards for detailed information.

• Discount codes cannot be combined with other offers or promotions.

• Discount codes are not valid on gift cards or shipping charges.

• Discount codes are not refundable.

• We reserve the right to cancel or modify any discount code at any time without notice.

Additional information:

• Discount codes are typically case-sensitive and must be entered exactly as they are shown.

Please note that these are just general terms and conditions for discount codes. The specific terms and conditions for each discount code may vary.

By using a discount code, you agree to these terms and conditions.

Express and Standard Delivery Information:

Express Delivery:
Receive your order within 24 hours, even on Sundays, for deliveries in Beirut.

Standard Delivery:
For orders placed on weekends or public holidays, please note that deliveries are not available. Public holidays are excluded from the processing time of your order, as our delivery partners do not operate on these days.

Here's an overview of the shipping options and estimated delivery times:

Beirut: 24 to 48 hours
Other Cities: 3 to 4 working days
If there is no one available to accept the delivery, you will have the flexibility to reschedule for an alternative delivery date. Alternatively, you will receive instructions on how to collect your order directly from the courier company.

To return the products you bought online, please contact our Customer Service on +961 1 972 595 within a maximum seven-day period from receiving the order, a customer service agent will assist you with your request.

• Returns are not applicable for products bought on promotions or sale items.

• Return requests for opened or used products will not be accepted.

• Returned items should be unused and with all Faces tags still attached and in the same condition as received, in their original box and sealed packaging.

• No returns on Makeup and Gift Sets products.

• Return of damaged products is limited to only manufacturing defects and is not applicable in case of misuse or failure to follow care instructions.

The user of the Faces Website shall be referred to as (“You”) The Website is provided to you for your personal use subject to these terms and conditions and any other rules posted on the Website (including our Privacy Policy) (the “Terms and Conditions”).

By visiting the Website you agree to be bound by, consent to comply with, and consent to the practices described in, these Terms and Conditions, which govern your access and use of the Website and all content and functionalities available on the Website (or any of our other websites and related micro-sites accessed through the URL https://faces.com.lb/

If you wish to use our Services you must read and agree to be bound by our policies relating to those Services. In particular, your attention is drawn to our policies relating to the terms of purchase and our Privacy Policy. If you are aged under 18, you must let your parent or guardian know about our Privacy Policy before you register to use this Website or any of the Services.

We grant you a non-transferable and revocable personal license to use the software that is provided to you by us as part of the Website, for the sole purpose of enabling you to use and enjoy the benefit of our Services, as provided by Faces in the manner permitted by the Terms and Conditions. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in writing in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you, and without prejudice to any other rights of Faces.