To register, all you need to provide is your name, email address, and password

You can fill out the rest of your account information including shipping, billing address, and personal options at your leisure

Once registered, you can check your order status, order history, and manage your account"

You can edit your account online anytime just login into your account to add or modify information

You can contact our customer service centre on +961 1 972 595 our opening hours are: Monday to Sunday 10 - 7 (Beirut)

If you receive a message stating that your email address/password is not recognized, please follow the steps below:

Make sure you are using the same email address and password you used to register.

If you've forgotten your password, click on the “Forgot Your Password?” You will be prompted to enter your email address and a link will be sent to you with instructions to create a new password for your account

If you continue to experience problems, contact our Service Centre on: +961 1 972 595 our opening hours are: Monday to Sunday 10 - 7 (Beirut)

E-mail : [email protected] and WhatsApp +961 81 898 775

Currently, we accept payment online with Debit Cards, Credit Cards (Visa, MasterCard, American Express)

If you prefer Cash on Delivery method you can pay only cash once you receive your order

We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details.

Information passed between your computer and our website cannot be read in the event of someone else intercepting it

If you receive an error message related to credit card authorization failure, double check the card details such as; expiration date CVN or security code, try re-entering your Cart details, and be sure that the card is current and valid

Please note: that some financial institutions require customers to activate their card for online shopping, and they may set a daily limit

After validating all payment information’s and an error message is received after a second attempt, call our Customer service team or contact your financial institution for further assistance

If you pay by credit/debit card, once the transaction is completed online, your card will be charged automatically upon validation of the order

If you will pay Cash, once you receive your order

You have 14 calendar days from the day you received the item to initiate a return.

The item must be brand-new and in its original condition to be eligible for a return.

The packaging must be the original.

Please ensure the exchange voucher is included with the item.

Note that gift sets and makeup are non-returnable, and refunds are not applicable.

To return the products you bought online, please contact our Customer Service on +961 1 972 595 within a maximum seven-day period from receiving the order, a customer service agent will assist you with your request.

• Returns are not applicable for products bought on promotions or sale items.

• Return requests for opened or used products will not be accepted.

• Returned items should be unused and with all Faces tags still attached and in the same condition as received, in their original box and sealed packaging.

• No returns on Makeup and Gift Sets products.

• Return of damaged products is limited to only manufacturing defects and is not applicable in case of misuse or failure to follow care instructions.